职位描述：
Title: IT specialist
The daily responsibilities include:
• Providing email, telephone, IRC-based, and in-person support for all employees
• Providing technical help with user hardware and software issues
• Communicating effectively with employees in well spoken and written English
• Participating in service desk ticket triage
• Exercising expert judgment within defined procedures and processes to determine appropriate action
• Performing configuration, upgrades, and relocation of user hardware, software and other devices
• Participating in employee training and education on policy, procedure, processes, information, how to
• Assisting the team in documenting all tasks, processes, procedures and information
• Working independently with minimal supervision
• Handling shift work and unusual hours if required
Job Requirements:
• Outstanding customer service and interaction skills
• Customer focused and enthusiastic in helping people to resolve technical problems
• Linux PC system/networking troubleshooting skills
• Demonstrated ability to solve problems quickly and skillfully
• Excellent English verbal and written communication skills
• Experience and skill with user hardware installation and configuration
• Experience in deploying and supporting communications hardware (cellphones, deskphones, video conference)
• Proven ability to adapt quickly to organizational changes
• Demonstrated ability to learn and develop technical skills
• Strong computer ethics
• BSc/BS degree in Computer Science
• A desire to be part of a company that is redefining the entire software industry
Lunix is a must. English must be very good, for line manager is a foreigner.
工作地点：北京
有兴趣的朋友可以加我msn：ella_zlp@live.cn或者QQ:429394956联系，
或者直接将简历发至skybluepink@126.com邮箱，收到简历我会第一时间与你联系。
谢谢!!!
